Privacy
Privacy Policy
How Maribel Doula handles information submitted through this website.
Maribel Doula — Privacy Policy
Business location: Philadelphia, Pennsylvania.
Effective date: November 10, 2026.
Privacy contact: Maribel@maribeldoula.com.
1. Introduction
Maribel Doula respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains what information we collect through our website, why we collect it, how we use it, and the choices available to you.
Maribel Doula is based in Philadelphia, Pennsylvania, and serves families in Philadelphia, Delaware County, and South Jersey, subject to Maribel’s availability.
2. Information We Collect
When you submit a consultation request through our website, we may collect:
- your name and email address;
- your telephone number, if you provide it;
- your city or general service area, if you provide it;
- your preferred language;
- the type of doula support you are interested in;
- your preferred consultation days and times, if you provide them;
- any additional information you voluntarily include in the message field.
We also receive information you choose to provide when you contact us by email.
Our website’s hosting and security providers may automatically process technical information about your visit, such as your IP address, browser and device information, the pages you request, and request timestamps. See Section 5 for details.
3. How We Use Your Information
We use personal information to:
- respond to consultation requests;
- communicate with you about doula services;
- coordinate consultations and appointments;
- answer questions about availability and services;
- help protect our website against spam, abuse, and security threats;
- comply with applicable legal obligations.
We do not sell personal information. We do not use consultation information for unrelated marketing without appropriate consent.
4. Consultation Form and Email Processing
Our website’s consultation form is delivered to our business mailbox through Resend, an email delivery service. When you submit the form, the information you provide is transmitted through Resend and delivered to our Microsoft 365 business mailbox at Maribel@maribeldoula.com.
These providers process the information as necessary to deliver and manage email communications. Each provider stores the information under its own privacy and security practices and retention policies; we cannot control or confirm how long each provider keeps it.
We do not maintain a separate website database of consultation submissions. Our website does not log the contents of your message.
Free introductory consultations are offered by phone, video, or in person. These conversations are not recorded.
5. Website Hosting and Security
Our website is hosted on Cloudflare Pages, and the consultation form runs as a Cloudflare Pages Function. Cloudflare may process technical information about every request, including your IP address, browser and device information, the pages you request, and request timestamps. This processing is subject to Cloudflare’s own privacy practices.
Our consultation form also uses Cloudflare Turnstile to help distinguish legitimate submissions from automated activity. When the Turnstile widget loads on the contact page, Cloudflare may process browser, device, and network signals for the security check. When the form is submitted, your IP address may also be sent to Cloudflare Turnstile as part of this spam-prevention step.
6. Cookies and Analytics
Our website does not set any cookies of its own, does not use browser storage (such as localStorage or sessionStorage), and does not use a separate website analytics service or advertising trackers.
Our service providers (such as Cloudflare) may use technical mechanisms, or process browser and network information, to provide security and reliability. If our website’s tracking or analytics practices materially change, we will update this Privacy Policy accordingly.
7. Sensitive Health Information
Please do not submit medical records, diagnoses, medication lists, detailed medical histories, or other sensitive health information through our website’s consultation form. The form is intended for general inquiries and scheduling only.
If you need to discuss sensitive personal circumstances, please contact Maribel Doula to arrange an appropriate private conversation. Maribel Doula provides nonmedical doula support; website communications are not a substitute for medical advice, diagnosis, treatment, or emergency services.
Maribel Doula does not currently accept health insurance for any service.
8. Information Sharing
We do not sell personal information and we do not share consultation details with unrelated organizations for their marketing purposes.
Information may be processed by the service providers necessary to operate our website and our communications, including Cloudflare (website hosting, security, and spam protection), Resend (email delivery), and Microsoft 365 (our business mailbox). This processing by service providers is distinct from sharing with third parties for their own purposes.
Prospective clients’ information submitted through the consultation form or by email is not shared with backup doulas before a booking is made. Clients who book services with Maribel Doula enter into a written service agreement that addresses confidentiality and information sharing for the engagement; the specific confidentiality terms are set out in that agreement rather than in this Privacy Policy, including any coordination with a backup doula engaged for a booked client. We may disclose information when required by applicable law or in response to a valid legal process.
9. Information Retention
We do not operate a defined retention schedule for unsuccessful consultation inquiries. Records remain in our business mailbox unless and until we delete them. Our technology providers retain information under their own retention policies, which we cannot control.
Information associated with an ongoing or completed client relationship is addressed in the applicable client-service agreement rather than in this Privacy Policy.
10. Data Security
We take reasonable measures intended to protect information transmitted through our website and business communications. Our website is served over HTTPS, and access to our business accounts is managed through the relevant service providers.
However, no method of electronic transmission or storage is fully secure. Please avoid sending highly sensitive information through the consultation form.
11. Your Privacy Choices
You may contact Maribel Doula to request access to, correction of, or deletion of personal information we hold about you. We will review requests and respond as appropriate under applicable law, subject to legitimate business, recordkeeping, and legal obligations. Information held by our service providers is subject to their own processes and may be governed by their own policies.
Please send requests to Maribel@maribeldoula.com.
12. Children’s Privacy
Our website is intended for adults seeking information about doula services. It is not directed to children, and we do not knowingly solicit personal information directly from children through the consultation form.
13. Third-Party Services
Our website relies on third-party providers for hosting, security, and email communication (identified in Sections 4 and 5). These providers maintain their own privacy policies and process information under their own service terms and legal obligations. We encourage you to review their policies if you want more information about how they handle data.
14. Changes to This Policy
We may update this Privacy Policy to reflect changes in our services, technology, or legal requirements. The current version will be posted on this page with its effective date. Material changes will be communicated clearly on this page.
15. Contact Us
For privacy questions or requests, please contact:
Maribel Doula
Philadelphia, Pennsylvania
Email: Maribel@maribeldoula.com